Last updated: 31 August 2026

Layland Rallying is committed to providing high-quality products and professional rally co-driving and navigator services. This Refund & Returns Policy explains your rights and our procedures for returns, refunds, cancellations and exchanges.

For the purposes of this policy, “Layland Rallying”, “we”, “us” or “our” refers to Layland Rallying, and “customer”, “you” or “your” refers to the person purchasing our products or services.

 

1. Products - General Returns

This section applies to physical products purchased from Layland Rallying, including merchandise, clothing, rally equipment, accessories and other products.

If you change your mind about a purchase, you generally have the right to cancel your order within 14 days of receiving the goods, provided the goods are returned in accordance with this policy.

You must notify us of your intention to return the item within the applicable cancellation period and return the goods within 14 days of notifying us.

Returned items should:

• Be unused and in their original condition.
• Be returned with original packaging where reasonably possible.
• Include any labels, tags, accessories or documentation supplied with the product.
• Be adequately packaged to prevent damage during return transit.

We reserve the right to reduce a refunded price where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality.

2. Faulty, Damaged or Incorrect Products

If an item arrives damaged, faulty or is not the item you ordered, please contact us as soon as reasonably possible.

Where appropriate, we may offer:

• A replacement;
• A repair;
• A partial refund; or
• A full refund, including reasonable applicable delivery costs.

Your statutory rights under UK consumer law are not affected by this policy.

If an item appears to be damaged on delivery, please provide photographs of the packaging and product where possible. This helps us investigate the issue with our delivery provider.

3. Clothing and Merchandise

For clothing, footwear and wearable merchandise, items must be returned in an unused and resalable condition.

For hygiene reasons, certain products may not be returnable once worn or used where applicable.

Customers are responsible for checking sizing information before ordering. Where a size exchange is requested, the replacement is subject to availability.

If a requested replacement size is unavailable, we may offer a refund instead.

4. Rally Products and Equipment

For rally equipment, accessories, components and other motorsport products, returns are subject to the same requirements outlined above.

Products must not have been installed, modified, damaged or used in competition unless the product is being returned because it is faulty or defective.

Where a product has been incorrectly installed, modified or damaged through misuse, we may be unable to provide a refund or replacement.

Where relevant, customers should ensure that products are suitable for their intended vehicle and application before purchase.

5. Rally Co-Driving/ Navigator Services

This section applies to rally co-driving, navigation, pace-note, event support and other professional services supplied by Layland Rallying.

Services are normally booked for a specific event, date or period.

Because these services involve reserving the time and availability of a professional co-driver/navigator, cancellation terms may apply.

Cancellation more than 30 days before the event:-

A cancellation made more than 30 days before the scheduled event may be eligible for a full refund, less any non-refundable costs already incurred on your behalf.

Cancellation between 14 and 30 days before the event:-

A cancellation made between 14 and 30 days before the event may be eligible for a 50% refund, less any non-refundable costs already incurred.

Cancellation less than 14 days before the event:-

Cancellations made less than 14 days before the event will normally be non-refundable, because the date and availability have been specifically reserved.

We may, at our discretion, offer a partial refund, credit or transfer to another event where circumstances allow.

6. Event Cancellation or Postponement

If a rally or motorsport event is cancelled, postponed or materially changed by the event organiser, governing body, venue or another third party, Layland Rallying will consider the circumstances on a case-by-case basis.

Where possible, we will offer one of the following:

• Transfer of your booking to the rescheduled event;
• Credit towards a future Layland Rallying service; or
• A refund, subject to any non-refundable costs already incurred.

Layland Rallying cannot be held responsible for losses or expenses arising from an event organiser's cancellation, postponement or alteration.

7. Layland Rallying Unable to Attend an Event

If Layland Rallying is unable to provide a booked service due to circumstances within our control, we will normally offer a choice of:

• A full refund; or
• Transfer of the booking to an alternative mutually agreed event.

Where our inability to attend is due to illness, injury, vehicle failure, travel disruption, force majeure or another circumstance outside our reasonable control, we will work with the customer to find a reasonable solution.

Our liability will be limited to the amount paid to Layland Rallying for the affected service, except where applicable law requires otherwise.

8. Co-Driving and Navigator Training Courses

For training courses, tuition sessions and other educational services:

Cancellation more than 14 days before the course:-

A full refund may be available, less any non-refundable costs already incurred.

Cancellation between 7 and 14 days before the course:-

A 50% refund may be available.

Cancellation less than 7 days before the course:-

Bookings will normally be non-refundable.

At our discretion, a booking may instead be transferred to another available course date.

If Layland Rallying cancels a training course, customers will normally be offered a full refund or transfer to an alternative date.

9. Deposits

Where a deposit is required to secure a booking, the deposit may be non-refundable where this has been clearly stated at the time of purchase.

Deposits may be used to cover the reservation of dates, preparation, administration, travel arrangements or other costs incurred in providing the service.

Where a deposit is refundable under applicable consumer law, it will be refunded accordingly.

10. Digital Products and Course Materials

Where Layland Rallying supplies digital products, downloadable materials, documents, videos or other digital content, cancellation rights may be affected where you have expressly agreed to immediate access and acknowledged that you may lose your cancellation rights once the digital content has been supplied.

If digital content is faulty, inaccessible or does not match its description, please contact us so that we can investigate and, where appropriate, provide a replacement, repair, price reduction or refund.

11. How to Request a Return or Refund

To request a return, refund, cancellation or exchange, please contact Layland Rallying with:

• Your name;
• Order or booking number;
• Date of purchase;
• Product or service concerned;
• Reason for the request; and
• Photographs or other evidence where relevant.

For physical products, we will provide return instructions where required.

Please do not send products back without first contacting us where our instructions are required.

12. Return Postage

Where you are returning an unwanted product because you have changed your mind, you will normally be responsible for the cost of returning the goods.

Where an item is faulty, damaged, incorrect or not as described, Layland Rallying will cover reasonable return postage costs where applicable.

Original delivery charges will be refunded where required by applicable UK consumer law.

13. Refund Processing

Once a returned product has been received and inspected, we will process any applicable refund without undue delay.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Please allow your payment provider additional time to process the refund after it has been issued.

14. Exchanges

Where available, we may offer an exchange rather than a refund.

Exchanges are subject to stock availability.

If the requested replacement is unavailable, we may offer an alternative product, credit or refund as appropriate.

15. Non-Refundable Costs

Where clearly stated before purchase, certain costs may be non-refundable. These may include:

• Event entry fees paid to third-party organisers;
• Travel expenses;
• Accommodation;
• Vehicle hire;
• Third-party booking fees;
• Bespoke preparation;
• Personalised products; and
• Other costs specifically agreed with the customer.

We will not charge non-refundable costs that have not been properly disclosed where disclosure is required by law.

16. Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Where a product or service does not conform to the contract, is faulty, is not as described or otherwise fails to meet applicable legal requirements, you may have additional rights to a repair, replacement, price reduction or refund.

Where a statutory right conflicts with this policy, the statutory right will take precedence.

17. Disputes and Complaints

If you are unhappy with a product or service, please contact Layland Rallying in the first instance so that we can attempt to resolve the matter quickly and fairly.

We will consider each complaint on its individual circumstances and aim to respond within a reasonable timeframe.

Contact

Layland Rallying

For all refund, return, cancellation or exchange enquiries, please contact us using the contact details provided on the Layland Rallying website or your order/booking confirmation.

Layland Rallying – Every Note Matters.